This practice operates a complaints procedure as part of its dealing with patients’ complaints which complies with the Care Quality Commission requirements.
Patients are asked that in the event of any complaint, to speak directly or write to Dr Ross Gunn. Patients who require further advice regarding the complaints process should direct their enquiry to Dr Ross Gunn who, when applicable, will recommend the services of an independent advocate. A copy of the complaints process is held in the waiting room.
What shall we do – Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible. We shall acknowledge complaints within 2 working days and aim to have looked into the complaint within 10 working days of the date when it was raised. We shall then be in a position to offer an explination or a meeting as appropriate. If there are any delays in the process we will keep the complainant informed.
When we look into a complaint, we shall aim to:
- Find out what happened and what, if anything, went wrong
- Make it possible for the complainant to discuss the problem with those concerned
- Identify what we can do to make sure the problem does not happen again
At the end of the investigation the complaint will be discussed with the complainant in detail, either in person or in writing.
|Dental Complaints Service
2 Cherry Orchard Road
0845 120 540
|General Dental Council
37 Wimpole Street
02078 873 800